To place an order in our online shop, you do not need to create a user account; you can also conveniently order as a guest.

However, as a registered user you enjoy advantages: You will be guided through the ordering process more quickly, can save multiple shipping addresses, can track the order status, save items in a wish list and easily initiate possible returns.

Payment is processed via Shopify Payments, so you can easily choose from different payment methods.

• Cards : Visa, Mastercard, Maestro, American Express and UnionPay
• Digital wallets : Google Pay, Apple Pay
• Also possible: ShopPay via Shopify, PayPal and Klarna invoice

For orders worth €39 or more, we ship to you free of charge within Germany ! For orders under this value, shipping costs are €4.95.

Shipping costs within the EU are € 14.95.

We also ship to almost all countries outside the EU . Shipping costs are €19.95. If you cannot select your country, please write to us at service@koziol-shop.de.

You can change or cancel orders through our service team up until 3 p.m. on the day of the order. Please have your order number ready for these cases. Please note: once an order has been handed over to our warehouse for processing, we are unfortunately unable to make any further changes.
E-mail: service@koziol-shop.de or by phone: +49 (0) 6062 604 210

Our products are shipped to you with DHL.
Outside Germany, DHL works with partner companies.

The delivery time within Germany is 2-3 working days.
You will be informed by email as soon as the goods leave the warehouse. In this message you will receive a tracking number with which you can track your delivery.

To ensure that you always know where your order is, you can use the tracking code that you will find in your shipping confirmation email.

You have the option to exercise your right of withdrawal and return the goods to us within 14 days of receipt. Please log into your customer account and initiate the returns process.

If you have any complaints, please contact us at service@koziol-shop.de.

Our current catalogue is available as a file for browsing or downloading. CLICK HERE

Information about the heat resistance of the items can be found on the individual product pages!

All koziol cooking utensils that come into contact with hot pots and pans are made of a special plastic material that is heat-resistant up to 130°C. However, we recommend that you do not leave them in the pot or pan for long periods of time while cooking.

The OASE drinking bottle is suitable for moderately warm drinks, but not for boiling hot drinks.

The majority of koziol products can be used safely at food temperatures up to +85 °C. In the microwave, this means a maximum of 600 watts and 5 minutes.
We do not recommend higher temperatures unless we indicate this in the product information.

koziol products are generally dishwasher safe.
And to make sure everything runs smoothly, here are a few extra tips:

If the size allows, please wash the products in the upper rack. This is the best way to avoid deformation.

Place products in the dishwasher without applying any tension. If an item does become deformed, it will usually return to its original shape the next time it is washed, as plastic has a so-called “memory”.

Strongly colouring foods such as tomatoes, carrots, eggs, spinach, blueberries, beetroot etc., which contain carotene or other colourings, can cause slight discolouration in the dishwasher's rinse water, even if these foods were not directly in the product. These discolourations do not affect the usability of the items in any way and disappear over time through exposure to light. To avoid discolouration and transfer, rinse food residue briefly with clean water before loading.

It is better not to clean printed products in the dishwasher, as the fats and spice residues in the dishwater can attack the colors. In this case, we recommend washing by hand as an exception.

Please use commercially available dishwasher powder or tablets as well as the salt and rinse aid required for the respective water hardness. Avoid dishwasher deodorants or odor removers as these can lead to discoloration.

Please also note the care instructions for the respective dishwasher.

In principle, the care of our plastic glasses is no different from the care of normal drinking glasses.

Here are a few extra tips: Please do not use any scouring agents or sponges. Polishing is best done with a microfiber cloth. If you wash the SUPERGLAS in the dishwasher (without print up to 70 °C, with print up to 60 °C) and place it loosely in the top shelf, you will have a wonderful glass experience for a very long time.
Drinks containing anise such as Pernod, Anise, Ouzo, Raki and Ricard can attack the glass, so it is best to rinse it out quickly.

Many of our bathroom products are equipped with suction cups, which allow for a very gentle attachment to the wall. However, the following must be taken into account: Suction cups are held onto the wall purely physically by negative pressure. However, this negative pressure can only be created on completely smooth surfaces such as glass panes, mirrors or high-gloss, flat tiles, as this is the only way the edge of the suction cup can lie completely flat. Unfortunately, there is no way to outsmart this principle!

Rough or structured tiles are therefore not suitable for this type of attachment. If the suction cup is slightly deformed, please place it in warm water (approx. 60 °C) for a while. The deformation should disappear again under the influence of heat.

We recommend cleaning the tiles with a standard glass cleaner before attaching the suction cups so that the surface is completely free of dust and grease. Remove the suction cups occasionally and clean them with dishwashing detergent and lukewarm water.