Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have a right of cancellation under the following terms, whereby a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.

The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the last item.

To exercise your right of cancellation, you must inform us (koziol »ideas for friends GmbH, Werner-von-Siemens-Str. 90, 64711 Erbach, Germany, Tel.: +49 6062/ 604-0, Fax: +49 6062/ 604-245, E-mail: koziol-shop@koziol.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model cancellation form, although you are not required to do so.

To meet the cancellation period, it is sufficient that you send the notification of exercise of the right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we must refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of the cancellation of this contract. You will have met the deadline if you send the goods before the fourteen-day period expires.

You are responsible for the immediate costs of returning the goods.

You will only be liable for any diminution in value of the goods if this diminution is not due to handling of the goods that was not necessary to check their condition, characteristics and functioning.

Exclusion or Early Expiry of the Right of Cancellation

The right of cancellation does not apply to contracts for the supply of goods that are not made to order and for whose manufacture the consumer's individual choice or determination is not essential, or that are clearly tailored to the consumer's personal needs.

The right of cancellation does not apply to consumers who are not domiciled in any Member State of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

General Information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that the goods are adequately protected against transport damage using suitable packaging.
2) Please do not return the goods to us without paying for postage.
3) Please note that the above points 1-2 are not a condition for the valid exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please complete this form and return it.

To

koziol »ideas for friends GmbH
Werner-von-Siemens-Str. 90
64711 Erbach
Germany

E-mail: koziol-shop@koziol.de

I/We hereby cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only for notifications on paper)

_________________________
Date

(*) Delete as appropriate